Frequently Asked

What should I expect during my initial physiotherapy assessment?

Your initial assessment will typically take about 60 minutes. Your physiotherapist will complete a thorough assessment by asking you some questions about your relevant medical history, how your current injury occurred, and factors that can affect your recovery and rehab journey, such as hobbies, sports, work, and previous injuries. Your physiotherapist will then do a physical assessment of your current injury/condition.

During your initial assessment, your physiotherapist will discuss their findings with you; they will also provide one-on-one treatment (often a combination of manual therapy techniques, therapeutic modalities, and individually designed exercise program that you can do at home to accelerate your progress). At the end of your initial assessment, your physiotherapist will discuss a plan of care with you, including recommendations regarding your home exercise program and scheduling further treatments with you. Your follow-up sessions will typically take about 45 minutes and your physiotherapist will continue to progress your treatment based on treatment outcomes until you achieve your treatment goals.

Are these services covered by OHIP?

Unfortunately, our services are not covered by OHIP or WSIB. However, our physiotherapy services are covered by most Extended Health Plans. We provide you with an official receipt for fees paid for your treatment, and you can submit your receipts to your insurance company for reimbursement or keep them for your records, for the income tax purposes.

What areas do you serve?

We provide in-home physiotherapy services in the following areas in North York, Ontario: Bayview Village, Willowdale, York Mills, Bridle Path, and Lawrence Park.

How can I pay for my treatment?

We accept credit card payment from Visa, Mastercard and American Express. Your credit card information will be stored on our secure payment processing site. Alternatively, you can also pay by cash or Interac e-Transfer.

How do I receive my receipts?

At the end of each treatment, your credit card will be charged, and you will be emailed a receipt which you can submit to your insurance company for reimbursement, or you can keep it for your records. We can also mail you a paper receipt, if you prefer.

What should I do if I need to cancel or reschedule my appointment?

Please let us know at least 24 hours before your appointment time if you need to reschedule or cancel your appointment. A fee of $50 will be applied for all cancelled appointments if notice is not given at least 24 hours before the scheduled appointment time.

Still Have Questions? Get In Touch!