Frequently Asked

What should I expect during my initial physiotherapy assessment?

Your initial assessment will typically take about 60 minutes. Your physiotherapist will complete a thorough assessment by asking you some questions about your relevant medical history, how your current injury occurred, and factors that can affect your recovery and rehab journey, such as hobbies, sports, work, and previous injuries. Your physiotherapist will then do a physical assessment of your current injury/condition.

During your initial assessment, your physiotherapist will discuss their findings with you; they will also provide one-on-one treatment (often a combination of manual therapy techniques, therapeutic modalities, and individually designed exercise program that you can do at home to accelerate your progress). At the end of your initial assessment, your physiotherapist will discuss a plan of care with you, including recommendations regarding your home exercise program and scheduling further treatments with you. Your follow-up sessions will typically take about 30-45 minutes and your physiotherapist will continue to progress your treatment based on treatment outcomes until you achieve your treatment goals.

Are these services covered by OHIP?

Unfortunately, our services are not covered by OHIP. However, our physiotherapy services are covered by most Extended Health Plans. We provide you with an official receipt for fees paid for your treatment, and you can submit your receipts to your insurance company for reimbursement or keep them for your records, for the income tax purposes.

Do you offer direct billing?

Unfortunately, we don’t offer direct billing to third parties, such as your insurance company. However, you will receive an official receipt (email or paper receipt, whichever you prefer) at the end of each session, which you can submit to your insurance company for reimbursement, or you can keep them for your record or tax purposes.

Do I need an appointment to see a physiotherapist?

New patients are always welcome at our clinic. However, you need to book your appointment in advance since your appointment is one-on-one with your physiotherapist, and your therapist will spend the entire appointment with you. You can call us at 416-814-8067 or use our online booking platform to book your appointment.

What should I do if I need to cancel or reschedule my appointment?

Please let us know at least 24 hours before your appointment time if you need to reschedule or cancel your appointment. A fee of $50 will be applied for all cancelled appointments if notice is not given at least 24 hours before the scheduled appointment time.

Do I need a referral from my physician to be able to see a physiotherapist?

No. Patients in Ontario can access physiotherapy services directly without the need for a physician referral. However, some health insurance plans require a physician referral to reimburse you for your treatment fees. We encourage you to clarify that directly with your specific health insurance company.

Do you accept patients that have been in a motor vehicle accident (MVA claims) or have been injured at work (WSIB claims)?

Our therapists are focused on helping you achieve your rehab goals. Unfortunately, we are not able to accept patients with MVA or WSIB claims at this point, due to limited administrative staff and the paperwork involved in these cases.

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